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Quality Customer Service

Standards of quality customer service has evolved over time with increasing expectations and demands from customers, however employees are not equipped enough with the skill sets to implement quality customer service in the 21st century to win customers. Dissatisfied customers may stop patronising the business or spread negative feedback, leading to a decline in business overtime. In this course, attendees will understand what quality customer service is to customers of today, learn how to provide for customers’ needs, and implement exceptional service to win customers. This course will equip attendees with the tools, strategies and the know-hows, to bring value to the company and their customers. This course incorporates videos, group discussions, and activities in its lesson plan to allow attendees to experience the process of quality customer service, which can be applied internally with fellow colleagues and externally with customers.

Effective Sales Methodologies from Prospect to Closure

New sales professionals may find it daunting to speak to customers and cold-call their prospects, as their anxiety level may be higher than their skills level. Thus, they may perform passive sales activities such as waiting for customers to contact them or sending out emails and hoping that someone responses. Inexperienced sales professionals may feature-dump their customers with information that do not matter, causing them to lose the sale and thus confidence to pursue further. In the long-run, this can be detrimental to the organisation’s performance. In this course, attendees will understand what active selling is and the end-to-end sales skill sets to help them overcome their challenges and be better sales professionals who could clinch high-value deals.This course will equip attendees with the tools, strategies and the know-hows, to bring value to the company and their customers. This course incorporates videos, group discussions, and activities in its lesson plan to allow attendees to experience the fundamentals of sales from identifying prospects to closing a sale.